Trigent Software Off Campus Drive 2024 for Service Desk Management | B.E/B.Tech | 3-3.5 LPA
Trigent Software Off Campus Drive 2024 – Trigent Software is scheduled to hire Service Desk Management for B.E/B.Tech graduates at Bangalore. The detailed eligibility and application process are given below.
Eligibility Criteria | ||
---|---|---|
Job Role : | Service Desk Management | |
Qualification : | B.E/B.Tech | |
Batch : | Any Batch | |
Job Location : | Bangalore | |
Package : | Rs. 3 – 3.5 LPA | |
Detailed Eligibility for Trigent Software Recruitment 2024:
Educational Qualification:
Service Desk Management :
- Candidates should possess B.E/B.Tech in Any Specialization.
- Must have Skills :
- Service Desk Management, SSI
- Service Desk Voice Support NON-SSI
- LAN Configuration, Troubleshooting
- Good to Have Skills:
- SSI: NON SSI
- OS Installation, Network Troubleshooting, Network Printer Installation
Role Description :
- Act as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world class systems running.
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Job Requirements -Key Responsibilities :
- L1 Service Desk Call taking profile
- Respond to the issues reported by customer predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customer based on in scope processes
- Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
- Achieve client defined targets
Technical Experience :
- Incident management and usage of ticketing tools
- Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
- One to three years of experience
- Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
- Excellent verbal and written communication skills with email etiquette and customer service skills
- 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
- 5 days working per week with two weekly offs based on roster