Thomson Reuters Hiring Freshers As Associate Customer Success Executive | 3-4 LPA*
Thomson-Reuters Off Campus Drive 2024 :
Thomson Reuters is hiring any graduate freshers for the role of Associate Customer Success Executive role.
Desirable candidates can apply after reading the detailed job description.
About Thomson Reuters :
Thomson Reuters is one of the world’s most trusted providers of answers, helping professionals make
confident decisions and run better businesses. Our customers operate in complex arenas that move society
forward — law, tax, compliance, government, and media – and face increasing complexity as regulation and
technology disrupts every industry.
We help them reinvent the way they work. Our team of experts brings together information, innovation and
authoritative insight to unravel complex situations, and our worldwide network of journalists and
editors keep customers up to speed on global developments that are relevant to them.
We’re on a mission to help professionals advance their businesses and gain competitive advantage with
the trusted answers only we can provide.
Thomson-Reuters Off Campus Drive 2024 Details :
| Job Role : | Associate Customer Success Executive |
| Qualification : | Any Graduate |
| Experience : | Freshers /0-2 Years |
| Job Location : | Hyderabad/Hybrid |
| Package : | 3-4 LPA* |
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Leads renewal and simple upsell sales motions for existing accounts, driving retention during the renewal window.
- Drives renewal,achieves retention targetsand simpleupsell opportunities within the contract renewal window
- Helps customers realize value
- Covers lower complexity dealswhichcannot be delivered digitally
- Handle escalations from Digital Chat Assist (DCA) related to renewals
- Coverage is through virtual channels, withnotravel
Responsibilities-
What are the primary responsibilities and accountabilities of this role?
- Closesrenewalsand simple upsell opportunitiesforassignedaccountsand/ orgeography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off toSales Executives
- Identifies the bestvirtualchannel for engagement with customers
- Supports in developing and executingaccount and / orterritory growth strategies
- Possesses core knowledge across products within the subsegment and engagesProductand/ or SalesSpecialists where deep product expertise is required to drive to close
- Understands specific customer archetypes and needs which are most prevalent within the subsegment andaccount and/ orterritory