Starburst Work From Home Job Vacancy Hiring Freshers As Customer Support Engineer | 3-6 LPA*
Starburst is a cutting-edge technology company specializing in data analytics and query acceleration.
Established with the mission to unlock the value of distributed data, Starburst has become a key player
in the realm of open-source analytics.
The company’s flagship product, Presto, is an
open-source,
distributed SQL query engine that enables users to access and analyze vast amounts of data quickly and
efficiently. Starburst’s innovative solutions empower organizations to harness the full potential of
their data by providing a unified and accelerated analytics experience. With a commitment to
performance, scalability, and versatility, Starburst plays a pivotal role in transforming the way
businesses derive insights from their data, making analytics more accessible and impactful.
| Eligibility Criteria | ||
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| Job Role : | Customer Support Engineer | |
| Qualification : | Bachelors degree | |
| Experience : | 0 – 2 years | |
| Job Location : | Remote | |
| Package : | 3-6 LPA* | |
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Starburst Work From Home Job Vacancy – Roles & Responsibilities For Customer Support Engineer:
- Technical Assistance: Customer Support Engineers are responsible for providing technical assistance to customers. This involves addressing and resolving inquiries, troubleshooting technical issues, and guiding customers through problem-solving processes.
- Issue Resolution: Identifying and resolving customer issues in a timely manner is a key responsibility. Customer Support Engineers must have a deep understanding of the product or service, enabling them to offer effective solutions and ensure customer satisfaction.
- Documentation: Thoroughly documenting customer interactions, including issues, solutions, and recommendations, is essential. This documentation not only assists in resolving similar issues in the future but also contributes to building a comprehensive knowledge base.
- Communication: Effective communication is crucial for Customer Support Engineers. They must articulate technical information in a clear and understandable manner, both in written responses and verbal communication, ensuring that customers are well-informed and confident in the solutions provided.
- Collaboration: Customer Support Engineers often collaborate with other internal teams, such as development or product teams, to escalate and resolve complex issues. Collaborative communication and coordination with colleagues contribute to a streamlined and efficient customer support process.
Starburst Work From Home Job Vacancy – Skills Required For Customer Support Engineer
- Technical Proficiency: Customer Support Engineers should have a strong technical skill set related to the product or service they are supporting. This includes a deep understanding of relevant technologies, systems, and troubleshooting methodologies.
- Problem-Solving Skills: The ability to analyze and solve complex technical issues is crucial. Customer Support Engineers must be adept at diagnosing problems, identifying root causes, and implementing effective solutions to ensure customer satisfaction.
- Communication Skills: Clear and effective communication is essential. Customer Support Engineers need to convey technical information to customers in a way that is easily understandable. This includes both written communication, such as emails and documentation, and verbal communication over phone or chat.
- Empathy and Patience: Dealing with customer issues, especially those who may be frustrated or facing challenges, requires empathy and patience. Customer Support Engineers should be able to understand customers’ perspectives, empathize with their situations, and patiently guide them through solutions.
- Adaptability: The tech landscape evolves, and new challenges may arise. Customer Support Engineers should be adaptable, staying informed about updates and changes to the product or service and quickly adjusting their support strategies as needed.