Sophos Off Campus Hiring Fresher For Customer Care Support | INR 3-5 LPA
Sophos Off Campus Drive : Sophos Off Campus hiring fresher for Customer Care Support Role for Bachelors degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
| Eligibility Criteria | ||
|---|---|---|
| Job Role | Customer Care Support | |
| Qualification | B.E/B.Tech | |
| Experience | Fresher – 3 Years | |
| Location | Bangalore | |
| Salary | 3-5 LPA | |
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Role and Responsibility:
- Eliciting Test Cases from Acceptance Criteria of Stories.
- Test automation for all the tests of Stories and features owned.
- Following all the defined quality processes for the release work of the team
- Participation in Design and architecture discussions
- Monitor and debug the issues with running Regression Suites.
- Ability to learn and understand complex and technical issues.
- Work effectively and efficiently in a fast paced and dynamic environment.
Education and Skills:
- Ability to look for new/better ways to improve customer interactions and experiences.
- Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
- Desire to act in the best interest of the customer.
- Tailor communication style to adapt to various customer requirements.
- Handle escalated calls while using good judgment to make sound recommendation.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.