Saviynt Off Campus Freshers Hiring For Engineer, Support Operations | 3-4 LPA*
Saviynt is a rapidly growing cybersecurity and identity governance software company. Specializing in
providing solutions for identity access management and governance, Saviynt helps organizations protect
their data and ensure compliance with industry and regulatory standards.
Their innovative
platform
offers businesses the tools to manage and secure identities, enforce security policies, and reduce risks
related to access and permissions. Saviynt’s off-campus recruitment drives aim to attract talented
individuals who are passionate about cybersecurity and eager to contribute to the company’s mission of
providing cutting-edge solutions in the ever-evolving realm of identity and access management.
| Eligibility Criteria | ||
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| Job Role : | Engineer, Support Operations | |
| Qualification : | Bachelors degree | |
| Experience : | 0 – 3 years | |
| Job Location : | Bangalore | |
| Package : | 3-4 LPA* | |
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Job Description:
- The Incident Response Specialist is responsible for the 7x24x365 monitoring and remedial activities in support of IT Corporate and Production Cloud Services.
- The Monitoring Specialist will provide continuous monitoring and support and perform routine activities for all systems and services.
- Knowledge of services, techniques and procedures are required, and good communication and collaboration skills are essential for consulting with users and next tier resources to determine and remediate software or system functionality, issues is also required.
- Responsibilities will include, but are not limited to ongoing monitoring, ticket creation, updates, management, escalation and notification as warranted, and participation on Incident calls as needed. Adherence to established OLA’s/SLA’s and a working knowledge of monitoring and support tools.
- Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing assistance and transfer of knowledge to peers in your area of expertise.
- Respond and assign to all tickets to pre-identified team/engineer within SLA timeline
- Resolve tickets ‘requests’ by working with Product Teams.
- Escalate: In case of specific pre-identified issue types, reach out to the respective SPOCs in the other clusters to remediate/ restore
- Provide Application Support (Linux & Database) in 24*7 Environment
- Monitor and Respond
- Infra alerts
- Logs for failure patterns across customers
- Log alerts for application failures (needs to be automated so need to work with Team to finalize the way forward)
- Monitor jobs running on application. Restart/Restore the job as per original schedule in case of any failure