Salessforce Off Campus Drive 2024 Hiring AS Associate Technical Support Engineer | INR 4-6 LPA*
Salesforce Off Campus Drive 2024 :
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce Off Campus Drive 2024 Details :
| Job Role | Associate Technical Support Engineer |
| Qualification | B.E/B.Tech |
| Batch | 2023 |
| Experience | 0-1 Year |
| Job location | Hyderabad/Bangalore |
| CTC : | 4-6 LPA* |
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RESPONSIBILITIES:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
- Manage support cases on a daily basis, including transfers from other regions
- Track and maintain all customer communications and case documentation in Service Cloud
- Respond to customer-reported issues in a timely manner, per service level agreements
- Communicate progress of resolution/status in a timely fashion, per service level agreements
- Manage escalations and expectations, for both customers and internal staff
- Collaborate with technical support teams in other Salesforce Clouds as needed
- Identify situations where professional services may be warranted
- Follow established support processes and procedures
- Identify improvements for improved customer experience
- Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
- May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
PREFERRED QUALIFICATIONS:
- 2023 Engineering Graduate
- Upto 12 Months of Work experience
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
- Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
- Expertise in Database and relational data structures is good to have
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Be a dependable, motivated, self-starter, with the ability to work independently when required
- Previous experience working with scripting languages and/or APIs is a bonus
- Previous Marketing Cloud experience is a bonus
- Marketing Cloud Email Specialist Certification is a bonus but not required