Queuebuster Off Campus Drive Hiring As Technical Support Engineer | 3-6 LPA*
QueueBuster is a leading tech company specializing in innovative solutions for managing customer queues
and optimizing service operations. Established in 2010, the company has rapidly become a key player in
the digital queue management sector, catering to a diverse range of industries such as retail,
healthcare, hospitality, and more.
QueueBuster’s cutting-edge software and hardware products have
streamlined customer flow, enhanced operational efficiency, and significantly improved customer
satisfaction for businesses worldwide. With a strong emphasis on user-friendly interfaces and seamless
integration, QueueBuster continues to revolutionize the way businesses handle customer traffic and
service delivery, solidifying its position as a trailblazer in the field of queue management
technologies.
Eligibility Criteria | ||
---|---|---|
Job Role : | Technical Support Engineer | |
Qualification : | BE/BTech/BCA/BSc | |
Experience : | 0-3 | |
Job Location : | Noida | |
Package : | 3-6 LPA* | |
Detailed Job Responsibilities for Queuebuster Recruitment 2024:
- Troubleshooting: Identifying and resolving technical issues for customers or clients by employing a systematic approach to problem-solving, often through phone, email, or in-person communication.
- Customer Assistance: Providing comprehensive technical support to customers, guiding them through product installations, configurations, and troubleshooting processes to ensure a smooth user experience.
- Documentation: Creating and maintaining detailed documentation of technical issues and their resolutions, contributing to a knowledge base that aids in efficient issue resolution and provides valuable insights for future reference.
- Collaboration: Collaborating with cross-functional teams such as product development, sales, and quality assurance to communicate customer needs, product enhancements, and potential issues, thereby facilitating the continuous improvement of products and services.
- Training: Conducting training sessions for customers or internal staff on product functionalities, troubleshooting techniques, and best practices, ensuring that users have a comprehensive understanding of the product and its technical aspects.
QueueBuster off Campus Recruitment 2024 – Skills Required
- Technical Proficiency: A strong understanding of relevant technologies, hardware, and software, along with the ability to diagnose and resolve technical issues efficiently.
- Problem-Solving: A knack for analyzing complex problems and devising effective solutions promptly, often under pressure, to ensure minimal downtime and optimal customer satisfaction.
- Communication: Excellent verbal and written communication skills to interact with customers, team members, and stakeholders, conveying technical information clearly and concisely, while also demonstrating empathy and patience.
- Customer Focus: A customer-centric approach to understanding and addressing customer needs and concerns, ensuring a positive customer experience throughout the support process.
- Adaptability: The capacity to quickly adapt to new technologies, methodologies, and environments, allowing for the efficient resolution of a wide range of technical issues and the handling of various customer queries and concerns.