PhonePe Careers 2024 : Hiring Helpdesk Associate Manager | Any Graduate | 4 LPA*
PhonePe Off Campus Drive 2024 :
PhonePe Careers 2024 : PhonePe, India’s leading digital payments platform, is looking for passionate graduates and individuals with up to 2 years of experience to join our dynamic team as Merchant Onboarding & Helpdesk Associate Managers. This is your chance to be at the forefront of the FinTech revolution, playing a pivotal role in expanding PhonePe’s merchant network and ensuring seamless customer support. As an Associate Manager, you’ll wear multiple hats, guiding merchants through the onboarding process, providing exceptional customer service, and driving process improvements.
PhonePe Off Campus Drive 2024 Details :
| Job Role : | Merchant Onboarding & Helpdesk Associate Manager |
| Qualification : | Any Graduate |
| Experience : | Freshers to 2 Years |
| Job Location : | Bangalore |
| Package : | 4 LPA* |
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Job Description :
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)