NatWest Group Recruitment 2023 : Hiring for Freshers as CS&O Analyst | 4 LPA*

Eligibility Criteria | ||
---|---|---|
Job Role : | CS&O Analyst | |
Qualification : | B.Com, B.A., B.B.A,BCA or B.Sc | |
Batch : | 2020/2021/2022 | |
CTC : | 4 LPA* |
Eligibility Criteria:
Skills Required:-
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Qualification Required:- NatWest Group is looking for recent graduates (Fresher in the fields of B.Com, B.A., B.B.A,BCA or B.Sc (2020, 2021 or 2022 Pass outs Only) who’re comfortable working in round-the-clock rotational shifts.
Key Responsibilities:-
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences