NatWest Group Recruitment 2023 : Hiring for Freshers as CS&O Analyst | 4 LPA*

Eligibility Criteria:

Skills Required:-

• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Qualification Required:- NatWest Group is looking for recent graduates (Fresher in the fields of B.Com, B.A., B.B.A,BCA or B.Sc (2020, 2021 or 2022 Pass outs Only) who’re comfortable working in round-the-clock rotational shifts.

Key Responsibilities:-

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences