Miko Off Campus Drive 2024 for Technical Support Executive | B.E/B.Tech | Mumbai | 3-5 LPA*
Miko Off Campus Drive 2024 notification announced for the posts of Technical Support Executive. Candidates with the qualification of B.E/B.Tech is eligible to apply. Interested and eligible candidates can apply online. The detailed eligibility and selection process are explained below.
Eligibility Criteria | ||
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Job Role : | Technical Support Executive | |
Qualification : | B.E/B.Tech | |
Experience : | 0 – 2 years | |
Job Location : | Mumbai | |
Package : | 3-5 LPA | |
Detailed Eligibility for Miko Recruitment 2024:
Technical Support Executive:
Requirement:
- Bachelor’s degree in a relevant field or equivalent work experience
- 0-2 years of experience in technical support, preferably with IoT devices
- Strong technical background with the ability to quickly grasp complex technical concepts
- Excellent communication skills, both written and verbal
- Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
- Ability to work effectively in a fast-paced startup environment
- Ability to work remotely with limited supervision
- Comfortable working night shifts as part of a rotational schedule
- A proactive and problem-solving mindset with a dedication to customer satisfaction
- Exceptional attention to detail and organizational skills
Responsibilities:
- Provide top-notch technical support to customers through various channels, including email, chat, and phone
- Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Document customer interactions and resolutions in our support system
- Proactively identify and communicate recurring issues to the product and engineering teams for resolution
- Stay up-to-date with product knowledge and updates to provide accurate and effective support
- Assist in creating and updating support documentation and resources for customers
- Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly