Gridlogic Recruitment 2024 Hiring Technical Support | 3-4 LPA*
Gridlogic has rapidly ascended as a prominent and dynamic entity in India, extending its operations to three
countries. Despite its youth, the company boasts considerable expertise and a global workforce. Particularly
esteemed in India, Gridlogic is recognized as one of the largest gaming technology firms, distinguished by its
assertive approach, robust values, and ethical business practices.
The company, established in 2008, has played a pivotal role in facilitating millions of players, technology
clients, and partners to leverage digital advancements, creating value for all stakeholders. Gridlogic is a
diversified technology services group, engaging in gaming, data management, and business transformation, exporting
cutting-edge gaming services to global collaborators. Notably, the group has been at the forefront of innovation,
incorporating Artificial Intelligence (AI) into skill gaming. Presently, Gridlogic stands as a leading global
provider of gaming technology services, boasting high-profile clients and a steadfast industry leadership
position. Beyond its current achievements, the company is venturing into new horizons and is gaining recognition
as a preferred employer within the industry due to its contemporary people policies.
| Eligibility Criteria | ||
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| Job Role | Technical Support | |
| Qualification | B.E/B.Tech | |
| Experience | 0-2 Years | |
| Location | Hyderabad | |
| Salary | 3-4 LPA | |
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Detailed Roles & Responsibilities For Gridlogic Off Campus Drive :
- Provide customer and technical support to customers through inbound phone, chat and email requests.
- Independently identify, troubleshoot, document, categorise and replicate customer problems and then escalate complex problems according to defined escalation procedures
- Communicate bug fixes and new product enhancements to customers
- Report enhancement requests received from customer regarding hardware, application, or documentation
- Ensure all the relevant dashboards are updated
- Analysing call logs to spot trends and underlying issues.
- Follow up and make scheduled call backs to customers where necessary.
- Partner with Technical Support team members on various strategic projects when needed
- Build relationships with customers as required. Develop and maintain efficient and effective operations leading to ongoing enhanced customer experiences
- Evaluation of current processes, technology, and organisational skills to identify areas of improvement and opportunities for advancement.
Gridlogic Recruitment – Skills Required For Technical Support
- Proven experience in Customer and Technical support
- Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
- Excellent written and verbal communication skills and relationship building skills
- A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them.
- The ability to maintain calm under pressure
- Efficiency and organisational skills
- Ability to think strategically and to lead
- Advanced troubleshooting and multi-tasking skills
- Flexible to work in shifts