Gartner Hiring Technical Support Specialist
|Job Role||Technical Support Specialist|
|Education||Bachelors of Science, Technology|
|Job Location||Gurgaon / Chennai|
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA's
- Internal client satisfaction feedback is consistently good - high
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA's and to Gartner standards