Fanatics Off Campus Drive 2023 Hiring Production Support Analyst | 4 LPA*

Job Description for Fanatics Recruitment 2022:

Role and responsibilities

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools. 

•Manage the tech production support tasks and activities as per laid down guidelines

•Proactively monitor alerts and system performance for issues.

•Run Incident Management processes and Incident Command functions on high severity issues.

•Create or maintain operational runbooks.

•Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.

•Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.

•Ensure activities in the shift are completed within SLA

•Ensure proper takeover and handover of activities across shifts

•Mentor junior team members

•Articulates and drives discussions within the shift for problems and possible solutions

Requirements

•0-2 years of experience with a Bachelor’s degree, preferably in Computer Science

•Perform the role of a shift lead

•Excellent verbal, written and interpersonal skills

•Quick learner and a good team player with a positive attitude towards work

•Proactively takes ownership of tasks

•Work with minimal or no supervision