Directi Recruitment 2024 Hiring Product Support Engineer | 3-4 LPA*
Directi is a technology conglomerate with a diverse portfolio of businesses, providing a range of web-based
products and services. Founded by Bhavin Turakhia and Divyank Turakhia, Directi has been involved in various
sectors, including domain registration, web hosting, communication, and online advertising.
Some of its
well-known
brands include Radix (a domain registry), Zeta (a fintech platform), and Flock (a team collaboration and messaging
app). Known for its innovative approach to technology solutions, Directi has played a significant role in the
digital landscape.
| Eligibility Criteria | ||
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| Job Role : | Product Support Engineer | |
| Qualification : | B.E/B.Tech | |
| Experience : | 0 – 2 years | |
| Job Location : | Mumbai, Bangalore | |
| Package : | 3-4 LPA* | |
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Detailed Roles & Responsibilities for Directi Recruitment 2024:
- Diagnose and troubleshoot technical issues reported by customers or internal teams related to the product, providing effective and timely resolutions.
- Communicate with customers to understand their concerns, gather relevant information, and keep them informed about the status of their reported issues.
- Create and maintain documentation, including FAQs and knowledge base articles, to assist customers and support teams in addressing common issues.
- Work closely with product development teams to escalate and prioritize critical issues, provide detailed bug reports, and contribute to continuous product improvement.
Directi Recruitment – Skills Required For Product Support Engineer
- Strong technical skills and a deep understanding of the product to effectively troubleshoot and resolve customer issues.
- Excellent problem-solving abilities to analyze complex technical problems, identify root causes, and implement effective solutions.
- Exceptional customer service skills, including the ability to communicate technical information clearly, empathize with customers, and ensure a positive support experience.
- Effective verbal and written communication skills to interact with both technical and non-technical stakeholders, including customers and internal teams.
- The ability to adapt to new technologies, products, and changing customer needs, ensuring a flexible and responsive approach to support responsibilities.