DigitalOcean Off-Campus Drive 2024 for Associate Cloud Support Engineer | 6-8 LPA*
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
Eligibility Criteria | ||
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Job Role : | Associate Cloud Support Engineer | |
Qualification : | B.E/B.Tech | |
Location : | Remote | |
Package : | 6-8 LPA* | |
What You’ll Be Doing:
- Responding to a high volume of technical tickets generated by our customers in a timely manner
- Working knowledge of Cloud Service, Networking and Storage concepts
- Providing exceptional support for Compute, Network, and Storage Products like Droplet, Load Balancer, DNS, Block and Object Storage
- Working both collaboratively and independently with our support, product, and engineering teams
- Identifying, communicating, and documenting process and policy improvements
What We’ll Expect From You::
- Excellent written and verbal communication skills
- Proactive in internal team collaboration and customer support advocacy tasks
- Proficiency with Linux as well as tools like Cpanel, WordPress, node.js and hands-on experience with troubleshooting web hosting errors
- Basic idea of Cloud Infrastructure and knowledge of Cloud APIs, scripting, Docker and containerization
- Sound knowledge on TCP/IP
- Working knowledge and understanding of Linux fundamentals, and networking protocols such as HTTP, DNS, & TLS
- Working knowledge and understanding of OSI model, public & private IPs
- Experience with troubleshooting Networks & Storage (cURL, traceroute, dig, DNS, CORs or related)
- Linux certifications are a huge plus