Cintra Recruitment 2024 for Associate Service Desk Analyst | B.E/B.Tech | 4 LPA*
Cintra Recruitment 2024 – Cintra is scheduled to hire for the role of Associate Service Desk Analyst (Freshers) for B.E/B.Tech at Chandigarh. The detailed eligibility criteria and application process are given below.
Eligibility Criteria | ||
---|---|---|
Job Role | Associate Service Desk Analyst | |
Qualification | B.E/B.Tech | |
Experience | Freshers | |
Location | Chandigarh | |
Salary | 4 LPA* | |
Detailed Eligibility Criteria For Cintra Off Campus Drive :
Qualifications and Certifications:
- Education: B.E or B.Tech or any other related professional degree preferred.
Great To Have:
- Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
- Experience/Knowledge of Oracle and Cloud technologies desired.
- Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred
What About You?
- Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
What Will You Be Doing?
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
What Will You Get?
- We offer a range of benefits including:
- Shift Allowance
- Gym Membership
- Company Bonus
- Mediclaim Policy
- Continuous learning opportunities!