Ciena Off Campus Drive 2024 Hiring As Technical Support Engineer | Rs 4-6 LPA*
Ciena Off Campus Drive 2024 :
Ciena, a leading global provider of networking systems, solutions and services, is hiring freshers as DevOps Engineers for its off-campus drive in 2024. DevOps is a set of practices that combines software development (Dev) and information technology operations (Ops) to shorten the systems development life cycle and provide continuous delivery with high software quality.
Ciena Off Campus Drive 2024 Details :
| Job Role : | Technical Support Engineer |
| Qualification : | BE/B.Tech//BSC/MCA or Equivalent |
| Job Location : | Remote |
| CTC : | 4-6 LPA* |
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Roles & Responsibilities:
- Provide first level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system related issues.
- Collaborate with the engineering team to identify, report and resolve product bugs and issues.
- Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
- Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
- Interact with customer daily working on production and deployment, issue, etc – providing feedback into the larger Ciena team for resolution.
- Come up with workarounds to minimize customer dis-satisfaction with functionality shortcomings.
- Provide feedback back into account/PLM/R&D community to help improve product functionality in future releases.
- Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
- Availability to travel if required.
What Does Ciena Expect of You?
- Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
- Agility – you are readily able to make key decisions and manage competing and ever-changing priorities.
- Communication expertise – you possess the ability to influence and tailor your message and ideas to the audience to ensure understanding and agreement.
- The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
- Relationship builder – with an ability to influence, you’re able to quickly develop trusted connections and get work done across multi sites.
- A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.
- A passion for coaching – fully understanding and appreciating the power of the mentorship role.