British Council Recruitment 2024 for Graduate Trainee | B.E/B.Tech/B.Sc | 4 LPA*
British Council Recruitment 2024 notification announced for the posts of Graduate Trainee. Candidates with the qualification of B.E/B.Tech/B.Sc is eligible to apply for the job. Interested and eligible candidates can apply online. The detailed eligibility and selection process are explained below.
Eligibility Criteria | ||
---|---|---|
Job Role | Graduate Trainee | |
Qualification | B.E/B.Tech/B.Sc | |
Experience | Freshers | |
Location | Noida | |
Salary | 4 LPA* | |
Detailed Eligibility Criteria For British Council Off Campus Drive :
Graduate Trainee: Candidates should possess a degree B.E/B.Tech/B.Sc in the relevant fields is eligible to apply.
Role-specific Knowledge and Experience:
- Basic Understanding Service Desk Operations.
- Proficient in relevant computer applications( MS Office).
- Knowledge of customer service principles and practices.
- Basic Understanding Service Desk Operations.
- Enthusiastic and keen to learn.
- Knowledge of customer service principles and practices.
- Good people and interpersonal skills.
- Good communication skills.
Further Information:
- Pay Band: 3
- Contract Type: FTC till 15 months.
Accountabilities, Responsibilities, and Main Duties:
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service Now, and telephone.
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research required information using available resources/applications.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/team KPIs.
- Update Required tools (CRM etc.) to record every customer interaction promptly.
Information Security:
- Ensure and be aware of the information security policies and comply with them.
- Ensures that the team complies with ISO 27001 and IGA-related requirements.
- Send account opening requests effectively.
- Disable accounts immediately for leavers and Absconders /on long leaves.
- Provide security awareness and education to the team.
- Manage Records to ensure compliance with the Freedom of information act.
- Ensure incidents assigned to their Service Line are closed within SLAs.
Purpose of the job: To deliver optimum customer service, and take ownership in maintaining an excellent Technical and Customer Service experience.
Role context:
- The British Council Shared Service Centre (SSC) is establishing a Customer Contact Centre to serve all first-level enquires of British Council global customers.
- Senior Service Desk Technician will provide support to the Team Lead in achieving overall SLAs and customer services.