Brightree Off Campus Drive Hiring Freshers As Customer Support Engineer | 4 LPA*
ResMed has pioneered some path-breaking solutions to improve people’s lives and our mission is to change
250 million lives in 2025. This culture of innovation is now being brought to ‘out-of-hospital’ care
settings under ResMed’s SaaS division. The focus of the products and technologies is to complete the
care continuum outside the hospital, enable seamless transitions for people as they move between
different care settings, and empower caregivers with actionable data and insights that can transform the
way care is delivered.
The vision is to continuously push the boundaries of innovation, improve patient outcomes, and put the
patients and caregivers at the center of every innovation that we pursue.
| Eligibility Criteria | ||
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| Job Role : | Customer Support Engineer | |
| Qualification : | B.E/B.Tech | |
| Experience : | Freshers | |
| Job Location : | Bangalore | |
| Package : | 4 LPA* | |
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Job Summary for Brightree Recruitment 2024:
- The Customer Support Engineer is a full-time position reporting to the Support Manager and is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Analyst LI is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.
Let’s talk about Responsibilities
- Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
- Utilize the Salesforce Service Console to log customer cases
- Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
- Utilize internal resources to assist in the prompt resolution of application and technical issues
- Contribute to the maintenance and improvement of the knowledge base
- Escalate calls to higher-level analysts according to defined support processes
- Contribute to the monthly team goals
- Participate in after-hour on-call rotation
Let’s talk about Qualifications, Skills, and Experience
- Bachelor’s degree or equivalent experience
- Excellent customer service skills in a technical environment
- Good problem-solving and prioritization abilities
- Excellent verbal and written communication skills
- Electronic Health Record experience is preferred
- Knowledge of the post-acute healthcare industry is preferred