Arcadia Off Campus Drive 2024: Junior IT Associate | BE/B.Tech | 4-6 LPA*
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis.
Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by
creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid
possible.
In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been
knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds
of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to
today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform
that empowers developers and energy innovators to deliver their own custom, personalized energy
experiences, accelerating the transformation of the industry from an analog energy system into a
digitized information network.
| Eligibility Criteria | ||
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| Job Role : | Junior IT Associate | |
| Qualification : | B.E/B.Tech | |
| Experience : | Freshers | |
| Job Location : | Chennai | |
| Package : | 4-6 LPA* | |
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Detailed Job Summary for Arcadia Recruitment 2024:
Join our dynamic IT team and kick-start your career as a Junior IT Associate at Arcadia. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24x5 support to our users.
Responsibilities:
- Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices
- Utilize Jira Service Desk for efficient ticket management, ensuring timely handling of user requests and incidents
- Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira Service Desk
- Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery
- Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions
- Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth
- Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications
- Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge
- Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Basic understanding of supporting MAC and Windows operating systems
- Demonstrated interest in IT support through coursework, internships, or personal projects
- Familiarity with Jira Service Desk or similar ticketing systems is a plus
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and interpersonal skills, enabling effective collaboration with team members and users
- Strong attention to detail and ability to follow instructions and guidelines
- Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities
- Willingness to learn and grow in a dynamic IT support environment