42Gears Mobility Systems Recruitment 2024 – Associate Support Engineer | 4 LPA*
42Gears Mobility Systems Recruitment 2024: 42Gears Mobility Systems seeks an Associate Support Engineer
who desires to thrive in a dynamic, customer-centric environment. Candidates with the qualification of
B.E/B.Tech can apply for this position. Candidates looking for a job in Bangalore can utilize this
opportunity. Interested candidates can apply online as soon as possible. The detailed eligibility and
application process are given below.
We are looking for a motivated and ambitious individual, whether early in their career or with some
experience, who is prepared to take responsibility for customer issues and queries. The ideal candidate
should be passionate about learning, contributing to a high-performance team, and providing excellent
support. Join at 42Gears Mobility Systems, Bangalore. This is an opportunity to take on an exciting new
career challenge. It’s a chance to hone your technical skills and advance your career.
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the job, like salary, age, mode of application, selection, and job location, you can find them below.
You can check the official website below if you still have any doubts.
| Eligibility Criteria | ||
|---|---|---|
| Job Role : | Associate Support Engineer | |
| Qualification : | B.E/B.Tech | |
| Experience : | Freshers/Experienced | |
| Job Location : | Bangalore | |
| Package : | 4 LPA* | |
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Detailed Eligibility for 42Gears Recruitment 2024:
- Education: The candidate must possess B.E/B.Tech
Key Skills for 42Gears Recruitment 2024:
- Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
- Strong interpersonal communication and customer service skills, particularly in high-stress situations.
- Basic understanding of the software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Prior experience in supporting mobility products is advantageous.
- Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
- Logical approach to problem-solving.
Responsibilities & Requirements:
- Provide support to customers through various channels, including email, phone, chat, and remote tools.
- Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
- Ensure timely follow-up with customers, providing regular updates on reported issues.
- Collaborate effectively with other teams as needed to address customer concerns.
- Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
- Contribute to the creation of new knowledge base articles, documenting insights for future reference.
- Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
- Focus on areas of technical specialisation and attend relevant technical training sessions.
Additional Mandatory Requirements:
- Willingness to work in any 9-hour shift, including day or night, covering a 24/7 operation.
- Availability to work on the weekends.
- Ability to work from the office.